Terms of service

Mehraban Oriental Rugs, Inc.

Last Updated: May 13, 2026

PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE WEBSITE LOCATED AT https://www.mehraban.com/ OR PURCHASING ANY PRODUCT FROM US, YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR WEBSITE OR SERVICES.

These Terms of Service ("Terms") constitute a legally binding agreement between you ("you" or "User") and Mehraban Oriental Rugs, Inc., a California corporation ("we," "us," or "our"), governing your use of our website, products, and services (collectively, the "Services").

1. ELIGIBILITY

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are 18 years of age or older and have the legal capacity to enter into this agreement. If you are using our Services on behalf of a business or other entity, you represent that you have authority to bind that entity to these Terms.

2. INTELLECTUAL PROPERTY

All content on the Services—including but not limited to text, photographs, product images, graphics, logos, video, software, and website design (collectively, "Content")—is owned by or licensed to Mehraban Oriental Rugs, Inc. and is protected by U.S. and international copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Services for personal, non-commercial purposes only. You may not:

Copy, reproduce, distribute, publish, or create derivative works from any Content without our express written permission
Use our trademarks, trade names, logos, or product images without prior written consent
Scrape, data-mine, or systematically extract content from the Services
Use Content for commercial purposes without a separate written license

3. USER ACCOUNTS

If you create an account, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately at sales@mehraban.com of any unauthorized use of your account. We reserve the right to suspend or terminate accounts at our discretion.

4. PRODUCTS AND PURCHASES

A. Product Descriptions

We make reasonable efforts to accurately display our products, including colors, dimensions, and condition. However, variations may occur due to monitor calibration, photography, and the nature of handmade and antique items. All rugs and textiles are unique; slight variations in color, size, and pattern are inherent characteristics, not defects.

B. Pricing

All prices are listed in U.S. dollars and are subject to change without notice. Sales tax will be applied as required by applicable law. We reserve the right to correct pricing errors at any time, including after an order has been placed.

C. Order Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order at our discretion, including for reasons of product unavailability, pricing errors, suspected fraud, or violation of these Terms. We will notify you promptly if your order is cancelled and will issue a full refund if payment has been processed.

D. Payment

We accept Visa, Mastercard, American Express, Discover, and PayPal. By providing payment information, you represent that you are authorized to use the payment method. All payments are processed through secure third-party payment processors. We do not store full payment card numbers.

5. SHIPPING AND DELIVERY

Shipping costs and estimated delivery times are provided at checkout. We are not responsible for delays caused by carriers, customs, or circumstances outside our control. Risk of loss and title for products pass to you upon delivery to the carrier. Please review our Shipping Policy posted on the Site for full details.

6. RETURNS AND REFUNDS

Please review our Return Policy posted on the Site prior to purchase. All return requests must comply with our published Return Policy. We reserve the right to decline returns that do not meet our stated criteria.

7. TRACKING TECHNOLOGIES AND THIRD-PARTY SERVICES

Our website uses cookies, pixel tags, and similar tracking technologies, including the Meta Pixel and Google Analytics, to operate the site, analyze traffic, and serve targeted advertising. By using our Services, you acknowledge this data collection. For full details, please review our Privacy Policy.

You have the right to opt out of the sale or sharing of your personal information for advertising purposes. See our Privacy Policy and our “Do Not Sell or Share My Personal Information” page for instructions.

We use Klaviyo for email marketing. By subscribing to our email list, you consent to our use of Klaviyo to process your data in accordance with our Privacy Policy and Klaviyo’s terms. You may unsubscribe at any time.

8. PROHIBITED CONDUCT

You agree not to use the Services to:

Violate any applicable law, regulation, or third-party right
Transmit harmful, fraudulent, defamatory, or illegal content
Collect user data without authorization or engage in unauthorized scraping or data mining
Interfere with or disrupt the Services or servers connected to the Services
Attempt to gain unauthorized access to any part of the Services or our systems
Impersonate any person or entity
Engage in any activity that could damage, disable, overburden, or impair the Services
Use the Services to compete with us or for unauthorized commercial purposes
Upload viruses, malware, or any code intended to disrupt or harm the Services or users
Harass, threaten, or harm any person in connection with the Services

9. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites or services. We do not control and are not responsible for the content, privacy practices, or terms of those third parties. We encourage you to review the applicable terms and privacy policies before interacting with any third-party site.

10. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

11. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEHRABAN ORIENTAL RUGS, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Mehraban Oriental Rugs, Inc. and its officers, directors, employees, agents, and successors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Services; (b) your violation of these Terms; (c) your violation of any third-party right; or (d) any content you submit or transmit through the Services.

13. DISPUTE RESOLUTION

A. Informal Resolution

Before initiating any formal dispute process, you agree to first contact us at sales@mehraban.com and attempt to resolve the dispute informally. We will make good faith efforts to resolve the matter within thirty (30) days of receiving written notice.

B. Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services (excluding the claims listed in Section 13(D)) shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, its Consumer-Related Disputes Supplementary Procedures. The arbitration shall take place in Los Angeles County, California, or remotely if agreed.

YOU UNDERSTAND THAT BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION.

C. Class Action Waiver

All disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any class or representative proceeding.

D. Exceptions to Arbitration

The following disputes are not subject to arbitration and may be brought in a court of competent jurisdiction:

Claims to enforce or protect intellectual property rights
Claims for injunctive or other equitable relief to prevent irreparable harm
Claims that applicable law expressly excludes from arbitration

Nothing in this Section limits your right to bring individual claims in small claims court for matters within that court’s jurisdiction.

E. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. For any claims not subject to arbitration, you consent to personal jurisdiction and venue in the state and federal courts located in Los Angeles County, California.

F. Limitation Period

Any claim arising out of or related to these Terms or the Services must be brought within one (1) year of when the claim arose. Claims not brought within this period are permanently barred, to the extent permitted by law.

14. DIGITAL COMMUNICATIONS CONSENT

By using our Services, you consent to receive electronic communications from us, including emails, text messages (if you have opted in to SMS), and notices posted on the website. You agree that such communications satisfy any legal requirement that communications be in writing.

For SMS/text message communications, standard message and data rates may apply. You may opt out of text messages at any time by replying STOP. For email marketing, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email.

15. MODIFICATIONS

We reserve the right to modify these Terms at any time. We will provide notice of material changes by updating the “Last Updated” date at the top of this page and, where appropriate, by posting a notice on our website or sending an email. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the updated Terms.

16. TERMINATION

We reserve the right to suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services immediately ceases. Sections 2, 10, 11, 12, 13, and all other provisions that by their nature should survive, will survive termination.

17. CALIFORNIA-SPECIFIC PROVISIONS

Under California Civil Code § 1789.3, California users are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

California residents have additional rights under the CCPA/CPRA as described in our Privacy Policy, including the right to opt out of the sale or sharing of personal information and the right to non-discrimination for exercising privacy rights.

18. GENERAL PROVISIONS

Entire Agreement: These Terms, together with our Privacy Policy and any other policies incorporated by reference, constitute the entire agreement between you and us regarding the Services.
Severability: If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.
Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.
Assignment: We may assign our rights and obligations under these Terms without restriction. You may not assign your rights without our prior written consent.
Force Majeure: We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control.
No Third-Party Beneficiaries: These Terms do not create any third-party beneficiary rights.

19. CONTACT INFORMATION

For questions about these Terms, please contact us: