FAQs
1. How do I create an account?
Click the LOGIN link at the very top of any of our pages. You can register for an account or sign in with your Google or Facebook accounts.
2. What is the best way to find what I need?
Find what you need by clicking Search our Inventory at the upper left of any page. The search bar is located at the very top left corner of any page. In either case, filter your results by configuring the smart filtering options to the left of the results. Sort the results by using the sorting buttons just under the store’s navigation tabs. Scroll through the list to find what you’re looking for.
3. Can I save the rugs that I like?
Yes, by creating an account, you may save rugs. Once you have an account and are logged in, clicking the wishlist button on any rug page, adds the rug to your wishlist. Access the wishlist by clicking the heart icon in the upper right area of any page.
4. I can't find the item that I want. How can I search for it?
Find the search box on the top of any page. Type in your query, which can include item name, item number, design number, style number, or color number.
5. How do I add an item to my shopping cart?
You may add an item to your cart within its product page. Open a product page by clicking its image, which you’ll find within a category or a list of search results. Then, hit the “Add to Cart” button.
6. Can I save my shopping cart?
No.
7. How do I place an order online?
- Find your item by browsing or searching.
- Add the item to your shopping cart by hitting the “Add to Cart” button on the product page of that item.
- Find and add more items as necessary. When you’re done shopping, hit the “Cart” link at the very top right.
- Click the “Checkout” button.
- Fill in the blank fields as required.
- Double-check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.
- If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.
8. Will you charge sales tax on my order?
It depends on your shipping address. For more information, please visit our Terms and Conditions page.
9. What methods of payment do you accept?
We accept Credit / Debit Card (Visa, Discover, MasterCard, and Amex) PayPal
10. How do I use a promotional code?
During checkout, enter the promo code in the blank field under “Enter Promo Code” and Hit APPLY.
11. How do I know if ordering online is secure?
We use Secure Sockets Layer (SSL) to encrypt your credit card number, name, and address, so only our administrative office is able to decode your information. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (it depends on your browser), the SSL is active and your information is secure. Most browsers offer additional security alerts. Regarding overall security, we always use industry-standard encryption technologies when transferring and receiving data exchanged with the store site. The facilities that house our servers are physically and digitally secured to protect against the loss, misuse, or alteration of all data and information accessed.
12. How do I complete my order?
- Hit the Cart link at the very top of any page.
- Click the “Checkout” button.
- Fill in the blank fields as necessary.
- Double-check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.
- If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.
- You will receive an order confirmation email.
13. What should I expect after I’ve completed my order?
Expect your order to be delivered to the shipping address that you submitted. Shipping times depend on the type of shipping service that you chose.
14. I haven’t received my order yet.
Please call us at 310-657-4400.
15. What kinds of styles do you carry?
We have something for everyone. We carry Modern, Traditional, Transitional, Arts and Crafts, Oriental, Tribal, and Artist-Designed.
16. Can I book a private appointment to view your products?
Absolutely! We would be pleased to meet with you. Contact us by email or call us at 310-657-4400.
17. Where are you based?
We are based in Los Angeles, California.
18. Can I get a rug made from scratch?
Yes, we would be happy to accommodate your personal design request. Send us a note describing your vision and specifications.
19. How are your rugs made?
All of our rugs are handwoven in cottage workshops in their respective countries of origin on traditional, upright looms.