Helpful Links

FAQs

1. How do I create an account?
Click the “LOGIN” link at the very top of any of our page.

2. What is the best way to find what I need?
Find what you need by clicking “Browse Rugs” at the very top of any page. The search bar is located at the top right corner of any page.
In either case, filter your results by configuring the smart filtering options to the left of the results.
Sort the results by using the sorting buttons just under the store’s navigation tabs.
Scroll through the list to find your items.

3. Can I save the rugs that I like?
Yes, there is a save button for every rug and goes to “My Saved Rugs” located at the very top right corner of any page.
4. I can't find the item that I want. How can I search for it?
Find the search box on the top of any page. Type in your query, which can include item name, item number, design number, style number or color number.
5. How do I add an item to my shopping cart?
You may add an item to your cart within its product page. Open a product page by clicking its image, which you’ll find within a category or a list of search results. Then, hit the “+Cart” button.

6. Can I save my shopping my cart?
No.

7. How do I place an order online?
Find your item by browsing or searching.
Add the item to your shopping cart by hitting the “+Cart” button on the product page of that item.
Find and add more items as necessary. When you’re done shopping, hit the “Cart” link at the very top right.
Click the “Checkout” button.
Fill in the blank fields as necessary.
Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.
If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.

8. Will you charge sales tax on my order?
It depends on your shipping address. For more information, please visit our Terms and Condition page.

9. What methods of payment do you accept?
Credit / Debit Card (Visa, Discover, Master Card and Amex)
PayPal

10. How do I use a promotional code?
During checkout, enter the promo code in the blank field under “Enter Promo Code” and Hit APPLY.

11. How do I know if ordering online is secure?
We use Secure Sockets Layer (SSL) to encrypt your credit card number, name and address, so only our administrative office is able to decode your information. To be sure your connection is secure, look at the bottom status bar of your browser window. If you see an unbroken key or a closed lock (it depends on your browser), the SSL is active and your information is secure. Most browsers offer additional security alerts.

Regarding overall security, we always use industry standard encryption technologies when transferring and receiving data exchanged with the store site. The facilities that house our servers are physically and digitally secured to protect against the loss, misuse or alteration of all data and information accessed.

12. How do I complete my order?
Hit the “Cart” link at the very top of any page.
Click the “Checkout” button.
Fill in the blank fields as necessary.
Double check the “Cart Summary” to verify the items that are in your cart. If there’s a problem, click the “Edit” button below the summary to add or remove items from your cart.
If your “Cart Summary” looks good, click the “Submit Order” button to the bottom right.
You will receive an order confirmation email.

13. What should I expect after I’ve completed my order?
Expect your order to be delivered to the shipping address that you submitted. Shipping times depend on the type of shipping service that you purchase.

14. I haven’t received my order yet
Call us at 310-657-4400.